Criticism of personnel departments has been heard for some time. Concerned with their own professionalism and focusing on task-specialization, personnel specialists have failed to meet their obligations to the firm and to the challenges posed by society. The author proposes two models for revamping personnel departments. First considered is Frederick Herzberg's design for reorganizing personnel departments into two major divisions, one for dealing with maintenance factors and the other for the workers motivator needs. The author's model entails grouping personnel-staff activities in accord with their relevancy to selected classes of workers, a "personnel segmentation" approach.
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