Policy making in today's turbulent environment requires not only a competent general manager and systematic planning procedures, but also a process that mobilizes analytic ability, questions goals and assumptions, and stimulates creative insight. To review and improve an organization's policy process, a problem-solving model composed of nine elements is presented. Case examples are used to illustrate the practical application of different elements. Conditions needed to conduct an effective review, especially the general manager's role, are discussed.
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